Audited, and a great deal bigger
Respondit completed an independent SOC 2 Type II examination — and shipped live translation, automated status outreach, a full maintenance and inspections module, conversation forensics, and deeper Yardi integration.
We completed a SOC 2 Type II examination
An independent auditor tested how we actually operate — access control, encryption in transit and at rest, change management, and monitoring — over a sustained observation period, not a single point in time. Your resident data has never been used to train our models, and the report is available under NDA.
Answered in the language they called in
Español · Tiếng Việt · 中文 · Русский …
A resident calls in their own language; your staff hears them in English in real time — and replies the same way. Voice and text, 60+ languages, and the translation knows public housing: recertifications, HAP, work orders, and inspections aren’t treated as generic conversation.
Status updates that go out on their own
Every status change a resident or applicant would have called about now reaches them first — by phone, SMS, or email, in their language.
- Recertification and annual review reminders
- Application and waitlist position updates
- Work-order and inspection notifications
- Rent balance and payment reminders
The whole work order, end to end
Intake through resolution in one module — with unit and site inspections scheduled, tracked, and closed out alongside the tickets they generate.
- Intake by voice, text, email, or chat
- Unit and site inspections with scheduling
- Photos and notes on every ticket
- Emergency issues escalated to a person
Forensics on your whole queue
Every conversation summarized and tagged — so you can see why residents contact you, what consumes staff time, and where automation or proactive outreach would matter most.
- Top contact drivers and repeat-call patterns
- Language and translation needs, measured
- What can safely be automated vs. kept with staff
- Free 30-day forensics assessment for PHAs
Deeper roots in Yardi
Two-way sync with Yardi Voyager, so residents, units, leases, and work orders stay current in both systems without anyone rekeying them.
- Two-way sync with Yardi Voyager
- AppFolio and RealPage supported
- Records write back automatically
- Certified Yardi partner
Communicate. Act. Understand.
Three things have to be true before a housing authority's phone queue actually shrinks. Most vendors do the first one.
Communicate
Every channel, every language, answered on the first ring.
Voice, SMS, email, chat. No queue, no hold music, no after-hours voicemail — and no waiting for the one bilingual staff member to be free.
Act
Then it does the work, and writes it back.
This is the part most AI skips. The conversation ends in a completed task in your system of record — not a message in someone's inbox to action later.
A human stays in the loop on every consequential decision, and every action is logged. Respondit is SOC 2 Type II audited.
How it’s governedUnderstand
And tells you what the whole queue was really about.
Every conversation summarized, tagged, and searchable — so the pattern behind 400 calls becomes a decision you can take to your board.
One platform, whole portfolio
RespondIT is one part of a deeper stack. Through native integrations with 8AI and TaxCreditOS, resident communications, AI-driven housing processes, compliance, maintenance, and PMS integration work as one system — across every program you operate.
RespondIT
Answers residents on every channel, completes the task behind the call, and writes it back to your PMS.
- Voice, SMS, email & chat with live translation
- Maintenance, inspections & outbound outreach
- Two-way Yardi synchronization
- SOC 2 Type II examined
8AIby Blue Flame Group
AI-driven operations for voucher programs — the eligibility, certification, and program workflows that today live in binders and spreadsheets.
- Applicant portal & waiting-list management
- Vouchers, annual recertifications & report-a-change
- Inspections scheduling and tracking
- HOTMA-compliant income & rent calculations
TaxCreditOS
Compliance workflows for tax-credit and affordable portfolios, from first application to an audit-ready file.
- Applications, recertifications & renewals
- Reviews, corrections & e-signatures
- Final audit-ready file packets
- Built for layered LIHTC portfolios
One compliance core. 8AI and TaxCreditOS compute HOTMA income and rent (PIH 2023-27) and SEMAP scores through the same shared, versioned calculation engine — identical inputs give identical results in every product, so a certification never depends on which system ran it.
Independently examined
Respondit completed a SOC 2 Type II examination. Unlike a point-in-time review, a Type II engagement tests whether our controls actually operated as described across a sustained observation period. The report is available to customers and prospects under NDA.
Procurement teams: we can provide the full report, our subprocessor list, and answers to your security questionnaire.
Request the reportEncrypted in transit and at rest
Every call recording, transcript, message, and resident record is encrypted on the wire and in storage.
Least-privilege access
Access to customer data is scoped to the people who need it, reviewed on a schedule, and revoked when roles change. SSO and SAML are available on Enterprise.
Monitored and change-controlled
Changes to production are reviewed and logged, and systems are monitored continuously rather than checked at audit time.
Your data stays yours
Resident conversations are never used to train our models. Retention is configurable, and your data leaves with you if you go.
See also our Privacy Policy and Terms of Service.
What Our Clients Say
Real feedback from public housing authorities we proudly serve.
"Respondit's communication platform has truly transformed how we serve our residents, empowering us to deliver more responsive, personalized support where it matters most. From the start, their team demonstrated not only deep expertise but a genuine commitment to understanding our mission and tackling our challenges head-on. They consistently delivered exceptional service alongside a reliable, high-performing product we can depend on every day. Respondit isn't just innovative—it's setting a new standard for what communication in our industry can achieve."
"Respondit has helped us modernize resident communications in a way that has made a meaningful operational difference. By ensuring resident calls are answered consistently and integrating with our resident data, the platform has helped reduce pressure on staff and improve how inquiries are handled. The ability to automate routine questions and give residents faster access to information has saved time for our team and created a better overall experience."
"Respondit has been a valuable partner in helping Waco Housing Authority address key operational challenges. Their team is responsive, knowledgeable, and easy to work with, and they've helped us implement solutions that have improved efficiency and overall performance. We truly appreciate their support and partnership."
Worth 30 minutes?
We’ll show you the platform on your own call drivers — or start with the free 30-day communications forensics assessment, no commitment to implement anything afterward.